PROPERTY SALES SEARCH - TROUBLESHOOTING FAQ

Q. Why do I intermittently recieve an error about a connection parameter? How can I solve this?

A. This is an internal unresolved database problem which Sybase promises to fix in future releases. If you see the following error:

Error in /usr/ns-home/website/cnty/cntydepts/general/assessor/srchSales.hts (line 50):
connection parameter is not a reference at (eval 69) line 196,line 384.

in your browser, select the Back button to return to the Search page.

If you use Netscape, press down the Shift key and select Reload simultaneously.

For Internet Explorer, choose the following options: View|Options|Advanced|Settings|Empty Folder|OK.

Re-enter the data and submit again.

Q. Why do the results take a long time to appear?

A. This is most likely a result of choosing a request which is producing a large amount of search results. In other words, if you type in a common street name like 'lilac' in the Street Name field, there are numerous street names with the word 'lilac'. To reduce the lag time, be more specific in your request such as 'Lilac St' or 'Lilac Rd West' or 'Lilac Dr'. Additionally, qualifiers such as Street, Road, and Drive must be abbreviated such as st, rd, and dr, respectively.

Q. Why does Internet Explorer occasionally produce errors?

A. All browsers are not created equally. If this occurs, go back to the initial screen, choose refresh, re-enter the data, and re-submit. If this does not work, choose the following options: View|Options|Advanced|Settings|Empty Folder|OK. Re-enter the data and submit again.

Q. Why did I receive a message that there are no matching records?

A. If the the Street Name, Street Address, Parcel Number or partial Parcel Number entered as the search field do not match any of the fields in the database, this message appears. Try a more specific field. You can also enter in the Street Name if you are not sure of the Parcel Number or enter in the Parcel Number if you are not sure of the Street Name.

Q. Why did I receive a message about required fields?

A. The search fields allowed are very specific. Be sure to read the instructions regarding the four options. Also, you can only enter in the Street Address information OR the Parcel Number information. You cannot enter in both.